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Faculty Biographies
Cindy S. Cook is a human resource consultant with over 20 years of practical, hands-on experience in
both government and large corporate environments. For several years, she worked for American Express, most recently
as the director of employee relations. Her vast experience includes designing, managing and delivering services in such areas as:
organizational design; workforce analysis and manpower planning; establishing pay and benefit levels; employee relations;
performance evaluation; personnel management policy and procedures; HR management information systems; and skill-specific and
developmental training. She received her B.S. degree, summa cum laude, in Developmental Psychology from Westminster
College.
IAML reserves the right to change instructors when such changes are advisable for academic reasons or
when circumstances are beyond our control
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