Crucial Confrontations in HR:
Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior

Registration for this program is closed.
You can purchase a CD recording of the audio conference
taking place on October 4, 2005

Featured Presenter: Joseph Grenny
President, VitalSmarts and
co-author of "Crucial Conversations" and
"Crucial Confrontations"

Who Should Participate:
Human resource professionals, employment law professionals, supervisors and managers.

About This IAML AudioPro ConferenceSM:
Ground breaking research has shown that the most influential HR leaders are those who are most skilled at handling Crucial Confrontations that inevitably arise as HR professionals attempt to influence the human performance of their organizations. Whether influencing the growth and development of HR staff, holding line leaders accountable for carrying out HR initiatives, or dealing with occasional crises, the difference between the best and the rest is the capacity to achieve 100% candor while maintaining and strengthening relationships.

In this practical, application-focused session, co-author Joseph Grenny will share tips and tools from his New York Times best-selling book, Crucial Confrontations. The book is the result of over 10,000 hours of observation of those who were identified as supremely skilled at these most challenging of conversations. Participants will learn to:

  • Clarify the consequences of holding or not holding crucial confrontations.
  • Resolve problems more quickly by confronting the right person.
  • Remain focused and effective even when emotions run strong.
  • Craft the first 30-seconds of a Crucial Confrontation in a way that leads to healthy conversation.

You will have a chance to ask questions of Mr. Grenny at the conclusion of the program.

Featured Presenter:
Joseph Grenny has consulted with thousands of leaders on every major continent from the board rooms of Fortune 500 companies to the slums of Nairobi, Kenya. Over the past 20 years, he has been an advisor to CEOs and senior executives on more than a dozen major change initiatives - including one with Lockheed Martin Aeronautics whose CEO credited Joseph's work with enabling their winning of the $200 billion Joint Strike Fighter program. He was formerly president of California Computer Corporation and an executive for the Covey Leadership Center. Mr. Grenny is co-author of the New York Times best-seller Crucial Conversations: Tools for Talking When Stakes Are High. His newest release, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior (McGraw-Hill 2004), quickly found its place on the New York Times, Wall Street Journal and 800CEOREAD best-seller lists. Mr. Grenny co-founded Unitis, a non-profit organization that helps third world poor achieve economic self-reliance.

About VitalSmarts: VitalSmarts, L.C. (www.vitalsmarts.com) is a leading corporate consulting company with clients from over 300 of the Fortune 500. For over 25 years, with over 20,000 participants, and more than 10,000 hours of observation, the company principals have researched methods for bringing about systematic and lasting change. Crucial Conversations, the company's flagship product (including a New York Times best-selling book by the same title) delivers a set of influence tools that vitalize companies, strengthen teams, improve communities and enrich relationships. The company's newest offering, Crucial Confrontations, teaches how to deal with violated expectations in a way that solves the problem at hand and doesn't hurt the relationship. In addition, the company offers a Vitality Training series focused on delivering personal, team, service, performance coaching and leadership vitality.

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